It is official - ShoreTel asked us to do a case study on our customer, Better Business Bureau. We were able to save them money each month, integrate several sites and help increase their productivity - I would say it was a win for all. We will be posting it to our site soon so check back - also will be on the ShoreTel site!

Very cool…we are finally up and running on our ShoreTel conference center using features like IM and web conferencing. Since we all work from different places (homes, cars, customers sites and sometimes the office) it is such an easy way to ask a colleague a quick question that doesn’t warrant an email or phone call. OR if they are on a phone call and you need their attention - they can see the IM pop right up in their call manager.